Get your customer feedback regardless of budget. Featuring: double sided chat screens providing client anonymity, sends out email invitations directly from program, transcripts immediately available, unlimited number of participants, shows graphics for viewing.

This program was designed for marketing research focus groups. If you are a medium to large department or organization and would like to stretch your marketing research budget, check out this custom programmed software.

Excellent for online training, presentations and focus groups.

FAQ (Frequently Asked Questions     

Full List of Features

Screen shot of BBS           

Screen shot of On-line Focus Group

Download Spec Sheet For InterQue   

Power Point Presentation of InterQue

Contact Sally Hooper at 323-274-4763 for pricing, demos and more information.

	Focus Group         (Real time)	BBS (Over Time: message board entry at will)	IDI In Depth Interview, one on one . Real Time Individual chat with customer.
Whiteboard Graphics Web links Videos Anything that will run on a website
Adjustable chat screen sizes
Emoticons (smiley faces)
Private chat
Ability to dump and lock out users if needed
Clients chat to each other and moderator		Not needed	Not needed
Users chat to each other and moderator			Not needed
Transcriptions in many different types of documents, i.e.: excel, Word, Txt., etc.
Email functions and Message editing functions.
Moderator guide (FG) and full set up and timing of questions (BBS)
Set up and use of custom probes		Not needed	Not needed
Images tied to individual questions	Not needed		Not needed
Timing and access to questions	Not needed		Not needed
Stats shown (number of answers and users answered)	Not needed		Not needed

 

Full list of Features:

General Program Features

• Simple, intuitive, easy to learn.
• Unlimited attendees for users, watchers and moderators
• Software developed with security in mind. Password protected.
• Transcriptions are instantly available
• Written in PH which requires NO download for your users
• Emails invitations with passwords mailed directly from program. (Requires you have a mailer on your server).
• Unlimited rooms & Unlimited participants
• All screens are re sizable.
• Transcriptions immediately available in HTML, txt or Excel format.
• White board (top part of the screens) features links and graphics. Here you can also do a survey if you have surveys software already installed. The survey software does not come with InterQue.
• Upload and show graphics online, either in the typing area or in the white board area above the screens. Caveat: You cannot *draw* on white board..
• Top white board supports: Adobe files, html files, websites, and Word and Power Point Slides saved as HTML files. Anything you can show on the internet can be put in this white board.
• Navigating the top screen or white board area, does not take you out of the focus group room, but there may be some instances when it does, depending on the other site's programming, so have people navigate the top screen with caution or try it our first.
• Audio files and polling can be linked to in the top white board area.
• Private messaging from Admin to moderator.
• Capable of adding your own logo
• Extensive email editor capable of html, graphics. logo, etc.
• Log of all emails sent out
• Ability to handle Chinese and Japanese characters in the chat room itself.
• Ability to set times per room (for groups in other time zones).
• Thumbnails of graphics
• Download of transcripts in HTML direct to browser, Plain ASCII text or Spreadsheet ready CSV files
• Sort transcripts by both respondents and clients or only respondents or only clients
• Clients have access to transcripts immediately.
• Addition of a second reminder email after initial account setup.
• Expanded Global Settings Manager (for admin privileges and program set up).
• Ability to customize themes and colors for additional fees.
• Choice between a dark gray background in chat area or white.

On line Focus Group Features

• Double sided chat screens for client anonymity.
• Shows entrance and exits of all participants.
• Has option of true secure randomly selected anonymous entry, especially good for medical privacy.
• Ability to *kick* off unruly participants if needed.
• Moderator guides easy uploads.
• Choice between a vertical and a horizontal chat screen set up.
• On / off switch of white board at moderator's discretion
• Pop up one time message to respondents as they enter the room
• On-line Moderator Guide
• On-line probes and ability to add / change probes
• When Addition of a “Room Moderator” gives moderator privileges without the capability to add or change rooms. If you have Jr moderators to whom you want to limit access.

BBS Features

• BBS can be used as a diary function and also IDI (In Depth Interview) One on one.
• Unlimited users, questions
• All can comment
• Questions can be timed and connected with grahics on whiteboard, dated and order of set up.
• Statistics of questions answered
• Transcriptions can be pulled by respondent and question separately.

Installation and Training

• Requires that Apache, PHP and a MySQL database be installed. (Not the Windows version of SQL). Both versions can be installed with no problems if you do have the Windows version installed.
• Ideal for a Linux installation, the setup most Internet Service Providers use. Can also be used in a Windows environment.
• Written in PHP which is easy to modify or change if you choose to add your own features, keeping in mind that by adding things you might loose compatibility with future upgrades.
• No client downloads necessary. This is a very important feature as many clients do not know how to install. Also no Java is necessary.
• Cost is for one license running on one machine, but you may keep a running backup copy on the same or another machine.
• Training and guidance as needed on an ongoing basis for several months and after that we can be consultants if desired.
• Help with installation. You would need a system admin for your system. We would work with him to install the software.
• Requires an Internet connection and domain name if hosted on your site.

FAQ's

• Q1. Is the purchase price a one time fee? 
  Yes, then you own it but you do not own the source code, as with most software. You are free to run 2 copies, one being a backup copy.
  
  Q2. How many users (respondents) can we have on it at any one time? Is there a limit?
  There is no limit on anything in the program!
  
  Q3. There's a few researchers here who work together but all work is private, so can one researcher see the other researcher's work?
  It can be set up so no one sees any others for anonymity.
  
  Q4. Can you play a movie or flash movie file?
  See no reason why you could not do that. the top window should run anything that can be displayed on a web page. Also should you run into any issues doing that we are willing to do minor revisions to make it do what you need it to do.
  
  Q5. Can this be used for Focus Groups that run over a period of 3 days, where respondents are given one or several questions each day. Respondents can then login and answer them over time?
  Yes it can be open all the time as is our demo right now. A good way to do that would be to have the top page as an HTML page with new questions and people could log in as they want to and see the new questions easily.
  
  Q6. Could you comment on how your software would compare to a message board or a BBS?
  Those are message systems. The focus group part is a live chat program and done in real time. The BBS is messages only and even if all are present at the same time only messages will show up and there would be that delay in communication.
  
  Q7. If a researcher has 3 groups going at any one time, is there a screen where they can login to monitor all 3 groups?
  No, but you could set them up in Windows as sized windows and watch all 3 at once.
  
  Q8. If there is something we want and it is not there, are we able to develop it ourselves?You can but if you do it may not work with anything else we do with it and/or updates. Also you cannot makes revisions and then sell it, but you could easily change it as it is written in PHP and could easily be modified and we can add anything else you may need for a small fee.
  
  Q9. If the client wants their own look and feel for each group room, can that be tailored? How?
  That can be done by designing the top screen as an HTML page. You will see in the program a "Top Redirect" (something like that as  I am not in the program right now) button on the moderators side. All can be done by the moderator. Links can be added to all screens, also graphics. Just upload the graphic and then place it where you want it when on the moderator's side. OR design an HTML page and place the link in the top window and the HTML page will show there.
   
  Q10. Finally, are we able to arrange for a demo at a mutually suitable time?
  Definitely yes and I would just go in and look around. The program up is not really a demo but the real thing with all of it's features. You can try out anything you want. Use the help screens. It's really very easy.
  
  Screenshot of BBS:

  

  Screenshot of Online Focus Group Chat Rooms: