Bulletin Board Services (BBSs)...
BBS / Message board / Diary Program / Overtime Focus Groups:
This addition will allow respondents to enter a Message Area much like a BBS and answer questions at their convenience. Invitations are sent, transcripts are kept, graphics can be shown on White Board, etc.
Can be added to InterQue for additional cost. Write Sally for details.
Traditional BBS's:
Crusader Services offers to the Market Research Community Forums in a BBS that can be “rented” and customized with your company logo as well as providing guidance and installation on your own site.
These BBS / Forums are essentially like an extension of a focus group in that customers can be invited via phone or email, then emailed the link, details and passwords. Security and confidentiality are assured for each site.
The forum can be either moderated or not as you chose and can be online as long as you want. Text of the forums can be copied and pasted into one document as a transcription.
A BBS will allow customers to log on at their convenience. Moderators keep the messages on topic and can also probe replies for clarity.
This would be ideal for a panel or any group from which you want feedback on an ongoing or semi-regular basis.
Specs and details:
Some additional features of software:
Moderation option :
Each forum (regardless of his type) can be moderated: ie: messages posted by end users are hidden until the moderator decide to validate them.
4 forum access types:
private : can be accessed only by users created through the administration interface
restricted : can be read by everyone but only validated users (eg. accepted by the moderator) can post on it.
registered : can be read by everyone but only registered users can write
public : free for read & post
Online User registration :
Users can register online in a site. They can choose a user id then a password is generated and sent to their email address. The user can later change his password at any time.
Forum activation/deactivation :
For maintenance purpose, a forum can be :
• locked: Users can still access information but can not write to it
• offline: The forum is not accessible
Multiple forums :
You can install several forums (all forums can be managed via your web browser)
Customization :
All messages (including buttons, texts, titles), frames, forms are customizable by the use of templates, for example • Frames or no frames option
• Post/reply in a new window (optional)
• Threaded mode or flat mode
• layout of lists, threads
• header, footer,
Publishing option :
Allow/disallow HTML, file upload, convert smileys, etc.
Threaded messages :
Users can reply to messages and reply to replies.
Message can be nested without any limit
This feature can be turned off for some particular forums types (such as download areas, guest books,)
Forum download :
A user can download a complete forum in one big HTML file, This can be useful to read the messages off-line
3 levels of administration :
• root (system administrator) who have all rights on anything
• administrator : can administrate sites and manage (create, edit, delete) forums and users into a site
• moderator : are responsible of some forums into a site, can moderate, edit, remove messages
Above are for setting up for you an open source software for a BBS. This option is not the BBS part of InterQue. This is for a regular old BBS that is not particularly set up for marketing research needs but has a message boartd function.
